DXBHERO
Help Centre · 22 answers

Questions? Straight answers.

Pricing, timelines, technology, security, IP and process, the things we get asked most. Can't find it? A senior partner replies in minutes.

Getting Started

  • DXB Hero is a remote-first digital studio of senior engineers, designers and growth marketers. We ship four things: secure web platforms, native-quality mobile apps, performance-driven digital marketing, and IT / cloud architecture consulting. One senior team, four disciplines, zero bench overhead.

  • Founders raising their seed round, growth-stage CMOs scaling acquisition, and CTOs modernising legacy stacks. Sector-wise we are strongest in fintech, real estate, e-commerce, SaaS, healthtech and hospitality, but our process is sector-agnostic.

  • Three steps. (1) Book a free 30-minute intro call so we can scope your goals. (2) Within 1 business day you receive a fixed-scope proposal with timeline, deliverables, and price. (3) On sign-off we kick off within 5 working days. No deck-waving, no multi-week BD cycles.

  • Yes. Thirty minutes, no slides, no sales pressure. Walk away with at least three concrete recommendations for your project, even if you don’t hire us. Most prospects tell us the call alone is worth more than the time they spent with two other agencies.

Pricing & Engagement

  • Every engagement is scoped and priced to the outcome, not the hours. A focused marketing site is a very different investment from a multi-market SaaS platform or an enterprise mobile app. What stays constant across every project: fixed-scope proposals with no surprise invoices, a single payment milestone at kickoff and one at delivery, and a 30-day post-launch warranty included as standard. Book the free intro call and you will receive a detailed proposal within 1 business day.

  • 50% on kickoff, 50% on delivery for fixed-scope work. Monthly retainers are invoiced on the 1st, net-7. We accept bank transfer (USD / AED / EUR / GBP), Stripe and major credit cards. All invoices carry a 7-day money-back guarantee, if we miss kickoff by more than 5 working days, you pay nothing.

  • Discovery, UX/UI design, full-stack engineering, QA, deployment, basic analytics, SEO foundations, two rounds of revisions, and a 30-day post-launch bug-fix warranty. Hosting, ongoing maintenance and growth marketing are quoted separately, so you never pay for things you don’t need.

  • Yes, they are usually the smartest way to ship if you want continuous shipping. We offer Growth Retainers (marketing + SEO), Engineering Retainers (a senior dev pod, 40–160 hours/month), and Fractional CTO retainers. Discounts kick in at 80+ hours/month.

Web Development

  • Default stack: Next.js + React + TypeScript on the front-end, Node.js / edge runtimes on the back-end, PostgreSQL or MongoDB for data, deployed to Vercel / AWS / Cloudflare. We pick the boring, battle-tested tool for each job, not whatever is trending on Hacker News this week.

  • Marketing sites: 3–6 weeks. Web apps & SaaS: 8–16 weeks. Anything beyond that is usually a multi-phase programme we break into 90-day milestones. You get a shared Linear board and a weekly demo, no black-box development.

  • OWASP Top 10 hardening by default: input validation, CSRF / XSS / SQLi protections, dependency scanning, secrets via environment variables, role-based access control, audit logging. We can ship SOC 2-aligned builds and assist with ISO 27001 / GDPR documentation on request.

Mobile Apps

  • Yes, every app we ship targets both platforms from day one. We default to React Native or Flutter for cross-platform builds (one codebase, native performance, 30–40% faster than separate native teams). Pure-native Swift / Kotlin is reserved for hardware-intensive apps.

  • Yes, end-to-end. Developer accounts, certificates, signing, store listings, screenshots, privacy nutrition labels, review compliance and post-approval updates. We also handle the back-and-forth with Apple / Google review teams when (not if) they push back on something.

  • Yes. Every mobile engagement includes a 30-day post-launch warranty for bugs, plus an optional Care Plan from $1.2k/month covering OS upgrade compatibility, dependency updates, crash monitoring, and feature iteration. We treat the launch as the start of the relationship, not the end.

Marketing & SEO

  • SEO (technical, on-page, programmatic), paid acquisition (Google, Meta, TikTok, LinkedIn, X), content & thought-leadership, email & CRM automation, and analytics / attribution. We do not run ‘viral TikTok’ plays for B2B clients, we run revenue plays.

  • Monthly board-ready deck + a live Looker Studio dashboard you can drill into anytime. KPIs are agreed in week one and tied to your P&L (qualified pipeline, CAC, ROAS, LTV/CAC), not vanity metrics. We meet every two weeks to review and re-plan.

  • Three months, that’s the minimum needed to ship, learn and iterate. We also require a minimum ad-spend budget of $1.5k/month so there’s enough signal to optimise against. SEO-only engagements can be shorter, but compound SEO needs six months minimum to show meaningful lift.

Consulting & Cloud

  • Cloud architecture (AWS, GCP, Azure, Cloudflare), DevOps & CI/CD, security hardening, data-platform design, M&A technical due diligence, and fractional CTO engagements. Senior-only, every consultant has 10+ years of production experience.

  • Yes. We run a 2-week Security & Performance Audit that delivers a prioritised remediation roadmap, from quick wins (WAF rules, CSP headers, dependency upgrades) to architectural shifts (multi-AZ, zero-trust networking, IAM hardening). Fixed-fee, no fluff.

  • Yes, lift-and-shift, replatform, and refactor migrations. We favour a strangler-fig approach for monoliths so you can keep shipping features while we cut over piece by piece. Zero-downtime is a hard requirement, not a stretch goal.

Process & Support

  • Daily async stand-ups in Slack, weekly 30-minute sync on Zoom, shared Linear board with full roadmap visibility. You will always have at least two DXB Hero teammates in your channel, one technical lead and one account partner, and we reply within one business hour.

  • You do. 100%. Code, designs, content, accounts, everything transfers to you on final payment. We retain no licence, no residual rights, no hostage repos. Our standard MSA explicitly states this; no fine-print tricks.

Still have a question?

Get it answered personally.

Thirty minutes, no slides, no obligation, walk away with at least three concrete recommendations, even if you don't hire us.

Reply within 1 business hourSenior partner, not a chatbot