Help Centre · 22 answers

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Pricing, timelines, technology, security, IP and process — the things we get asked most. Can't find it? A senior partner replies in minutes.

Getting Started

  • DXB Hero is a remote-first digital studio of senior engineers, designers and growth marketers. We ship four things: secure web platforms, native-quality mobile apps, performance-driven digital marketing, and IT / cloud architecture consulting. One senior team, four disciplines, zero bench overhead.

  • Founders raising their seed round, growth-stage CMOs scaling acquisition, and CTOs modernising legacy stacks. Sector-wise we are strongest in fintech, real estate, e-commerce, SaaS, healthtech and hospitality — but our process is sector-agnostic.

  • Three steps. (1) Book a free 30-minute intro call so we can scope your goals. (2) Within 1 business day you receive a fixed-scope proposal with timeline, deliverables, and price. (3) On sign-off we kick off within 5 working days. No deck-waving, no multi-week BD cycles.

  • Yes. Thirty minutes, no slides, no sales pressure. Walk away with at least three concrete recommendations for your project — even if you don’t hire us. Most prospects tell us the call alone is worth more than the time they spent with two other agencies.

Pricing & Engagement

  • Every engagement is scoped and priced to the outcome, not the hours. A focused marketing site is a very different investment from a multi-market SaaS platform or an enterprise mobile app. What stays constant across every project: fixed-scope proposals with no surprise invoices, a single payment milestone at kickoff and one at delivery, and a 30-day post-launch warranty included as standard. Book the free intro call and you will receive a detailed proposal within 1 business day.

  • 50% on kickoff, 50% on delivery for fixed-scope work. Monthly retainers are invoiced on the 1st, net-7. We accept bank transfer (USD / AED / EUR / GBP), Stripe and major credit cards. All invoices carry a 7-day money-back guarantee — if we miss kickoff by more than 5 working days, you pay nothing.

  • Discovery, UX/UI design, full-stack engineering, QA, deployment, basic analytics, SEO foundations, two rounds of revisions, and a 30-day post-launch bug-fix warranty. Hosting, ongoing maintenance and growth marketing are quoted separately — so you never pay for things you don’t need.

  • Yes — they are usually the smartest way to ship if you want continuous shipping. We offer Growth Retainers (marketing + SEO), Engineering Retainers (a senior dev pod, 40–160 hours/month), and Fractional CTO retainers. Discounts kick in at 80+ hours/month.

Web Development

  • Default stack: Next.js + React + TypeScript on the front-end, Node.js / edge runtimes on the back-end, PostgreSQL or MongoDB for data, deployed to Vercel / AWS / Cloudflare. We pick the boring, battle-tested tool for each job — not whatever is trending on Hacker News this week.

  • Marketing sites: 3–6 weeks. Web apps & SaaS: 8–16 weeks. Anything beyond that is usually a multi-phase programme we break into 90-day milestones. You get a shared Linear board and a weekly demo — no black-box development.

  • OWASP Top 10 hardening by default: input validation, CSRF / XSS / SQLi protections, dependency scanning, secrets via environment variables, role-based access control, audit logging. We can ship SOC 2-aligned builds and assist with ISO 27001 / GDPR documentation on request.

Mobile Apps

  • Yes — every app we ship targets both platforms from day one. We default to React Native or Flutter for cross-platform builds (one codebase, native performance, 30–40% faster than separate native teams). Pure-native Swift / Kotlin is reserved for hardware-intensive apps.

  • Yes — end-to-end. Developer accounts, certificates, signing, store listings, screenshots, privacy nutrition labels, review compliance and post-approval updates. We also handle the back-and-forth with Apple / Google review teams when (not if) they push back on something.

  • Yes. Every mobile engagement includes a 30-day post-launch warranty for bugs, plus an optional Care Plan from $1.2k/month covering OS upgrade compatibility, dependency updates, crash monitoring, and feature iteration. We treat the launch as the start of the relationship, not the end.

Marketing & SEO

  • SEO (technical, on-page, programmatic), paid acquisition (Google, Meta, TikTok, LinkedIn, X), content & thought-leadership, email & CRM automation, and analytics / attribution. We do not run ‘viral TikTok’ plays for B2B clients — we run revenue plays.

  • Monthly board-ready deck + a live Looker Studio dashboard you can drill into anytime. KPIs are agreed in week one and tied to your P&L (qualified pipeline, CAC, ROAS, LTV/CAC) — not vanity metrics. We meet every two weeks to review and re-plan.

  • Three months — that’s the minimum needed to ship, learn and iterate. We also require a minimum ad-spend budget of $1.5k/month so there’s enough signal to optimise against. SEO-only engagements can be shorter, but compound SEO needs six months minimum to show meaningful lift.

Consulting & Cloud

  • Cloud architecture (AWS, GCP, Azure, Cloudflare), DevOps & CI/CD, security hardening, data-platform design, M&A technical due diligence, and fractional CTO engagements. Senior-only — every consultant has 10+ years of production experience.

  • Yes. We run a 2-week Security & Performance Audit that delivers a prioritised remediation roadmap — from quick wins (WAF rules, CSP headers, dependency upgrades) to architectural shifts (multi-AZ, zero-trust networking, IAM hardening). Fixed-fee, no fluff.

  • Yes — lift-and-shift, replatform, and refactor migrations. We favour a strangler-fig approach for monoliths so you can keep shipping features while we cut over piece by piece. Zero-downtime is a hard requirement, not a stretch goal.

Process & Support

  • Daily async stand-ups in Slack, weekly 30-minute sync on Zoom, shared Linear board with full roadmap visibility. You will always have at least two DXB Hero teammates in your channel — one technical lead and one account partner — and we reply within one business hour.

  • You do. 100%. Code, designs, content, accounts — everything transfers to you on final payment. We retain no licence, no residual rights, no hostage repos. Our standard MSA explicitly states this; no fine-print tricks.

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